Responsible Gaming
Introduction to Responsible Gaming
At The Commissariat Manila, we believe that online gaming through GCash should be enjoyed as entertainment only, not as a way to earn money or solve financial problems. While gaming can be fun and exciting, it's important to approach it with a healthy mindset and set clear boundaries.
Remember: the house always has an edge. Only gamble what you can afford to lose, and never use gambling as an investment strategy or income source.
Age Verification
Online gaming is strictly for adults only. In the Philippines, you must be at least 18 years of age to participate in any gaming activities.
- We verify age at registration and before any transactions
- If you are under 18, you are prohibited from using our services
- Parents and guardians: please monitor your children's online activities
Warning Signs of Problem Gambling
Recognize these warning signs in yourself or others:
- Chasing Losses: Trying to win back money you've lost by gambling more
- Hiding Gambling Activity: Keeping your gaming secret from family or friends
- Loss of Control: Unable to stop or reduce gaming despite wanting to
- Neglecting Responsibilities: Gaming instead of work, school, or family obligations
- Gambling with Borrowed Money: Using loans or credit to fund gaming
- Mood Changes: Irritability, anxiety, or depression related to gaming
- Increasing Bets: Needing to wager more to get the same level of excitement
- Failed Attempts to Quit: Repeatedly trying and failing to reduce or stop gaming
- Financial Problems: Unpaid bills, debt, or financial stress due to gaming
- Relationship Strain: Conflicts with family and friends about your gaming
If you recognize any of these signs, seek help immediately.
Self-Help Tools & Responsible Gaming Features
The Commissariat Manila provides tools to help you maintain control of your gaming:
- Deposit Limits: Set maximum amounts you can deposit within a specified period (daily, weekly, monthly)
- Loss Limits: Set a limit on how much you're willing to lose in a given timeframe
- Reality Checks: Receive regular notifications about your gaming session duration and spending
- Time-Out/Cool-Off Period: Temporarily suspend your account for a set duration (24 hours to several months)
- Self-Exclusion: Permanently or temporarily close your account if you believe you have a problem
- Account History: Review detailed records of all your gaming activity and transactions
To access these tools, log into your account or contact our customer support team.
Support Organizations & Resources
If you or someone you know is struggling with problem gambling, help is available:
Philippines
- National Center for Mental Health (NCMH) – Offers counseling and support services for gambling-related issues. Contact: +63 (2) 8929-8000 or visit www.ncmh.gov.ph
- Gamblers Anonymous Philippines – Peer support and recovery meetings for problem gamblers. Check local chapter availability.
International Resources
- UK – GamCare: www.gamcare.org.uk | Free counseling and support
- UK – GamStop: www.gamstop.co.uk | National self-exclusion scheme
- Australia – Gambling Help Online: www.gamblinghelponline.org.au | Counseling and support
- Canada – Responsible Gambling Council: www.responsiblegambling.org | Education and resources
- USA – National Council on Problem Gambling: www.ncpgambling.org | Helpline: 1-800-522-4700
- Germany – Bundeszentrale für gesundheitliche Aufklärung (BZgA): www.bzga.de | Information and prevention
Many organizations offer free, confidential support via phone, chat, or email.
If You Need Help
Reach out today — recovery is possible.
- Contact one of the support organizations listed above
- Speak with a trusted family member or friend
- Use the self-exclusion feature on your account
- Seek professional counseling or therapy
Remember: Asking for help is a sign of strength, not weakness. You are not alone.
For questions about responsible gaming at The Commissariat Manila, contact our customer support team anytime.